As the project's key stakeholder, the Product Owner (PO) is responsible for developing, maintaining and presenting a clear product vision of IT-Digital projects to key stakeholders and to the scrum team. The PO is expected to understand the vision of a product from the point of view of customer, end user or stakeholders and is able to translate business solutions into well-defined user stories for the development team. The Product Owner is responsible for the product and product features from concept to execution and launch.

Key Result Areas (KRA)

  1. Lead, manage and implement and business transformation and innovation initiatives by using design thinking principles in the On-Boarding/ Acquisition stage of the Customer Journey, Servicing & Loyalty.
  2. Effectively perform Agile Scrum PO tasks and responsibilities. Work with the development team and Scrum Master to produce product increments.
  3. Involve and keep stakeholders informed about product development which affect them in a timely way and dependencies are manage through effective coordination.  
  • Coordinate with team and stakeholders for continuous innovation on product/project by leading design thinking sessions and process improvement workshops.
  • Anticipate market trends/environmental changes that may impact product, and effectively manages changes in requirements in such a way that changes do not break cadence of team.
  • Ensure that product or increment provides maximum value or profitability.
  • Clearly communicate user stories to the team and ensure that features delivered bring the most value to business users and delivery project in a cost efficient manner and within specific targets.
  • Review plans and progress of different work groups to ensure work is coordinated and continues to meet overall project objectives.
  • Identify and manage project risks.
  • Regularly update stakeholders of project/product progress.
  • Effectively develop, maintain and prioritize the product backlog.
  • Clearly define/write user stories and acceptance criteria, and accept or reject product increments.
  • Actively participate in scrum meetings / ceremonies.
  • +5 years of experience in Information Technology; +3 years managing projects or related position, +1 using Agile/Scrum methodologies.
  • Advance knowledge in Systems Development Life Cycles, its stages, major tasks, and deliverables with emphasis on requirements elicitation.
  • Knowledge of Insurance principles and terminology, products, policies and procedures is an advantage.
  • Ability to analyze and critically evaluate gathered information to identify and mitigate risk, resolve issues and make priority decisions.
  • Ability to decompose high-level concepts into details and distinguish solution ideas from requirements.
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