IT support officers monitor and maintain the computer systems and networks within Allianz. They could be installing and configuring computer systems, diagnosing hardware and software faults and solves technical and applications problems, supporting workplace issues with users either over the phone or in person.

Key Responsibilities

  • Setup, installation, configuration, and ongoing usability of computers (Laptop / Desktop / Thin Client), peripheral equipment and software such as Windows setup, application.
  • Patching deployment Windows update, virus/malware protection and removal.
  • Provide technical support for PCs and related systems using Windows 10, and O365 products
  • Maintain inventory of IT-related assets
  • Procurement and purchase of computer (Laptop / Desktop / Thin Client) and peripheral equipment plan, coordinate and execute project activities to ensure timely completion

Key Requirements / Skills / Experience

  • Newly graduated or 1-2 year experience in IT Support.
  • Bachelor’s degree in Computer Engineer, Computer Science, or Related fields.
  • Strong knowledge of Windows desktop environment and Microsoft office product, including Office365.
  • General knowledge of basic network is an advantage.
  • Ability to work late some days/weekends for a project or task as assigned.
  • Comfortable working independently, but has experience working in a team environment
  • ITIL essentials understanding (certification recommended)
  • Experience with ITSM tools (ServiceNow, Freshservice, Jira, ManageEngine, etc.)
  • Customer Centric attitude
  • Comfortable working in a fast pace environment, working with all layers of organization, VIP and Sr. Management
  • Appropriate level of spoken and written English language to support appropriate users.
Interested? Send us an email at [email protected]