Got a question about Allianz Touch? Dare to check out our answers to your Frequently Asked Questions.
Make sure entered application or policy number and owner’s birthdate are correct. For applications, only status active applications may be registered.
Make sure application is already received and processed by HO. Servicing agents may check through their portal (AZ Assist) if the application is already encoded.
Make sure provided email address is unique and is not used by other clients. Request for an amendment to change email address registered to the Application.
Owner already has an account in AZ Touch, login using the assigned username and password here:  https://touch.allianzpnblife.ph/
Email address registered to the Policy is already registered in AZ Touch. Request to change email address through Customer Service: 8818-HELP(4357)
Request for a change in mobile number for your application or policy. For applications, reach out to servicing agent to fill out the Amendment Form. For policies, call Customer Service 8818-HELP(4357) to request the change.
Make sure to check the mobile number provided for the application or policy used for registration. Wait a while as the code may have delays depending on the network or location.  Try to resend the code, and if still no OTP received, email AZ Touch Support Team for assistance.
If insured is the same as the owner, he may register his application or policy. Only application and policy owners may register to AZ Touch. 
Make sure to register before logging in, register here: https://touch.allianzpnblife.ph/registration. Once registered, make sure username and password are correct upon login.
Make sure the password is correct. Click the forgot password to reset and change the password to avoid locking the account. Allowed up to 3 times per day. 
Click the forgot password to reset your password. AZ Touch password resets every 75 days.
Account is soft-locked, try logging in after 15 minutes.
Account will be deactivated if all applications become inactive, with last login beyond 45 days ago.
Account may only be activated if owner has new active application. Register new application here: https://touch.allianzpnblife.ph/registration. Old username may be assigned to activate the account.
-Authentication window cannot be closed. New contact information on new applications are needed to be authenticated. Click “OK” to proceed with validation and fully access other AZ Touch features.
Make sure to check the mobile number provided for the application for authentication. Wait a while as the code may have delays depending on the network or location.  Try to resend the code, and if still no OTP received, email IT.Helpdesk@allianzpnblife.ph for assistance.
Make sure you have accessed the email address provided for the application for authentication. If the email is not in the inbox, try checking the other folders (Ex. Spam). Try to resend the code, and if still no email received, email IT.Helpdesk@allianzpnblife.ph for assistance.
Yes, contact information may be updated in AZ Touch account’s user profile.
My Applications is only available to owners with active application.
Only processed or encoded applications are shown in this dashboard. Make sure the application is already received and processed by HO. Servicing agents may check through their portal (AZ Assist) if the application is already encoded.
No, only the applications owned by the user will be visible in this dashboard. The application will be shown the application owner’s AZ Touch account.
No, only the applications owned by the user will be visible in this dashboard.
Payments made through other payment channels are posted at the end of the day. Payment status will be updated once the payment is posted.
Requirements will be updated once processed by the HO.
No, view of information is only available for applications. Amendment form needs to be submitted to HO to amend any information in the application.
My Policies is only available to owners with issued policies.
In My Policies dashboard, select the policy and go to Fund Value in the Policy Information. This is only applicable to unit-linked policies.
In My Policies dashboard, select the policy and go to Policy Value in the Policy Information. This is only applicable to traditional policies.
In My Policies dashboard, select the policy and go to Policy Details in Policy Information.
In My Policies dashboard, select the policy and go to Billing and Payment.
No, only the OR number is visible in the My Policies > Billing and Payment.
Yes, available policy change requests are available in Policy Inquiry and Requests dashboard.
Go to Policy Inquiry and Requests, select the policy and inquiry/request type “Change of Payment Scheme.”
Only partnered payment channels for the payment scheme are available in the list.
Go to Policy Inquiry and Requests, select the policy and inquiry/request type “Premium Redirection.” Applicable to unit-linked policies only.
Mobile number and email address may be updated through the user profile. This will automatically update the contact information of the Policies.
Yes, you can check under Billing and Payment Module. 
No, but it’s possible to be part of Phase 3 Scope. 
User needs to reset their password for every 90 days as part of the security parameters by Region. 
Still got questions in mind? Send us a message here or on our Facebook Page for any additional concerns.