Stronger identity verification and reduced risks of unauthorized transactions
Update your Customer Information today!
To help us continue serving you better and ensure we can reach you when it matters most, we’d like to ask you to update your information with us.
After January 2, 2027, incomplete or outdated customer information may affect policy servicing, benefit payouts, and other policy-related requests until your records have been successfully verified.
Keeping your records accurate and up to date lets us:
Safeguard your policy & personal data
Deliver efficient and timely service
For smoother process requests with minimal delays
Ensure continuity of coverage and servicing
For compliance with regulatory to avoid policy servicing interruption
The process is quick and easy.
There are two (2) ways for you to get the form:
Process and Requirements
After you’ve filled out the form, kindly add a scanned/high-resolution digital copy of your form as an email attachment and reply to this email together with the following documents:
- A valid government-issued ID* (i.e. National ID, Philippine Passport, Driver's License)
*see complete list below in the FAQs - Supporting document for source of income (i.e. bank certificate, payslip, Certificate of Employment with compensation, Income Tax Return)
- Supporting document for legal or court case (i.e. court decision, resolution, affidavit), if any
We’ll review your update and send you a confirmation email within ten (10) business days.
Frequently Asked Questions (FAQs)
Keeping your customer information accurate and up to date helps us serve you better, ensure we can contact you when needed, and provide smooth policy servicing, claims processing, and other transactions. It also allows us to provide timely service and comply with regulatory requirements that require financial institutions to maintain updated customer records.
Yes, this is an official initiative from Allianz PNB Life. We will only send notices via email and will never ask for sensitive information through unofficial platforms. If you’re unsure, you may contact our Customer Service team directly for verification or reach out to an Allianz Life Changer/Relationship Manager.
You’ll be able to complete the update in about ten (10) minutes, provided you have the necessary information and documents ready.
You’ll receive a confirmation from us within ten (10) business days. If you don’t receive any notice from us, kindly reach to us at customercare@allianzpnblife.ph.
Your policy number can be found on your e-Policy contract, billing notice, or Allianz Touch dashboard. If you have multiple policies, choose only one (1). Any confirmed changes will be reflected on all your existing policies on record.
If you haven’t registered on Allianz Touch, click here.
We strongly encourage you to complete the update. Maintaining accurate records helps avoid possible delays in future servicing requests, policy transactions, or claims processing that may require updated customer information.
We will only accept valid government-issued IDs for customer information update requests. Please see the complete list below:
a. PhilID / National ID
b. Passport (local and foreign)
c. Driver's License
d. Professional Regulatory Commission (PRC) ID
e. NBI Clearance
f. Police Clearance
g. Postal ID
h. Voter’s ID
i. Photo-Bearing Barangay ID/Certification
j. GSIS-E Card / UMID
k. SSS Card
l. Tax Identification Number (TIN) ID
m. PhilHealth ID/Card
n. Senior Citizen’s Card
o. Overseas Workers Welfare Administration (OWWA) ID
p. OFW ID
q. Seaman’s Book
r. Alien Certificate of Registration (ACR) /Immigrant Certificate of Registration (ICR)
s. Photo-Bearing ID/Certification from the National Council for the welfare of disabled persons (NCWDP)
t. DSWD photo-bearing ID/Certification
u. Tax Identification Number ID
v. Integrated Bar of the Philippines (IBP) ID
w. Company ID
x. Student / School ID
y. Birth Certificate issued by the Philippine Statistics Authority (for minors only)